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EDUCATION

  • Master in Library and Information Science, University of Southern Mississippi
  • Bachelor of Arts in English, Keene State College

PROFESSIONAL DEVELOPMENT HIGHLIGHTS

  • Adult Learning Theories, Northcentral University, 2014

  • Planning, Assessing, and Communicating Library Impact: Putting the Standards for Libraries in Higher Education into Action, ALA, June 2013

  • 25+ webinars from Webjunction.org on topics including social media, reference topics and programming

EMPLOYMENT HIGHLIGHTS

REFERENCE LIBRARIAN & SERVICES COORDINATOR,  Rodgers Memorial Library                                             Oct 2018 - Present

Supervise and operate reference desk.  Assist patrons through phone, email, in-person, chat and social media.  Oversee staff operations and desk coverage.  Coordinate speakers for the genealogy club and assist with resources.  Maintain subscriptions, marketing and circulation for museum passes.  Assist patrons with technology questions and e-resources.  Manage use of study spaces and community room.  Lead the library’s social media presence and multimedia blog including writing and editing staff reviews and weekly newsletter.  Work with a nonprofit organization to provide yearly free tax assistance.  Weed and order materials.  Operate 3D printer.  Prepare monthly reports.  Prepare and run programs on topics such as poker, fake news, and role-playing.  Perform as notary of the public.

LIBRARIAN I,  Kern County Library                                                                                                                                  April - July 2018

Supervised first floor of the library including circulation and children’s desks.  Ran STEM Programs.  Assisted in national Summer Reading Challenge and preparing summer lunchtime program “Lunch at the Library,” which was partnered with Superintendent of Schools.  Helped plan library’s comic-con.  Assisted patrons with database usage and research questions.  Staffed reference desk.  Posted to library’s Facebook page and replied to comments and questions.   Troubleshoot disruptive patron behavior.  

VOLUNTEER, Phoenix Public Library                                                                                                           April 2014 - Feb 2018

Under the direction of the Phoenix Public Library Collection Manager assisted with collection maintenance and materials replacement projects.  Utilized collection reports and library weeding parameters.  Removed appropriate items and recommended replacements.  Built selection lists using vendor websites (Baker and Taylor and Midwest Tapes).  Used Polaris ILS system to remove items from the database.  Developed an online resource for people who wish to become published authors.  Assist patrons with technology questions in weekly open computer labs.

 

ACADEMIC ADVISORWalden University                                                                                          Sept 2014 – March 2018

Address student regarding registration, degree completion, and personal issues.  Research questions regarding university procedures.  Connect students with resources and departments required to accomplish their goals within 24 hours.  Prioritize assignments during peak periods while striving for a 24 hour turnaround on inquiries.  Balance incoming calls with written requests.

 

EXECUTIVE ENROLLMENT ADVISOR,  Northcentral University                                                       April 2009 – Sept 2014

Discuss class structure and academic degrees to parties interested in furthering their education.  Fast paced, growing environment with ever-changing policies and procedures.  Employ techniques to uncover motivation and desired paths for education.  Communicate with other departments for answers to detailed questions.  Manage appointments, personal records, constant email correspondence, and incoming phone calls.  Conduct training sessions in groups and individually.  Maintain confidentiality of student files.  MOD Squad member: responsible for work related activities that help motivate teammates and provide a fun, productive culture.

 

LIBRARY SPECIALIST,  Arizona State University                                                                      August 2006 -- February 2009

Provided service to students, faculty and the general public.  Served as supervisor of the Downtown Phoenix campus library in the evenings and on weekends.  Trained and managed student workers for stacks and desk duties.  Assisted in finding, scanning and delivering requests for ILL.  Handled monetary transactions regarding billing and fax service.  Served on search committees to find candidates for student, staff and professional positions.  Performed reference services.  Kept track of incoming and outgoing requests to other libraries.  Staffed circulation desks.  Volunteered to work on promotional brochures for ASU Libraries.  Revised and wrote library policies using wiki and SharePoint. Headed Fire Safety committee.  

 

ACADEMIC COUNSELOR,  University of Phoenix                                                                                    Jan 2006 -- Aug 2006

Managed the schedules and concerns of several hundred online students.  Advised students on best courses and actions to take to meet their goals and requirements.  Kept track of student records and schedules.  Worked with finance and enrollment counselors to ensure students’ eligibility for classes.  Retained students on their chosen academic course.

 

ASSISTANT TO THE PUBLISHER,  Jewish News of Phoenix, Arizona                                                           Temp,  Fall  2005

Used APA style to proofread drafts of stories, advertisements and layout.   Performed administrative duties as assigned such as faxing and copying.

 

ENGLISH TEACHER,  GEOS Corporation, Gifu, Japan                                                                      August 2004-August 2005

Taught English to Japanese students of various backgrounds, levels and ages.  Advised students on types

and levels of courses to take.  Helped oversee the school’s daily operations.  Promoted products such as learning aids.  Helped textbook division construct a chapter for supplemental books and kept track of mistakes in current textbooks.

 

NIGHT STACKS SUPERVISOR,  University of New Hampshire                                              September 2000-August 2004

Collaborated with the Stacks Supervisor on projects and improving efficiency such as measuring and coordinating monographs for shelf growth.  Assisted in adjusting shelving duties and stacks maintenance to accommodate a varying number of workers and busy periods.  Helped staff Periodicals, Microforms, Multimedia, and main circulation desks.  Facilitated in training, managing, and scheduling tasks for over 50 students regarding shelving, shelfreading, searching and desk duties.  Responsible for shelving, weeding and maintaining the New Book Room.  Searched for misplaced books.  Responsible for retrieving items from remote storage as needed.

 

LIBRARY ASSISTANT,  University of New Hampshire                                                                 June 1997-September 2000

Worked in the Technical Services divison of Acquisitions.  Assisted in ordering books according to requests and budgets.  Used online catalog resources to find the availability and prices of materials.  Kept track of the approval shipment.  Catalogued books using OCLC and III. Worked independently and communicated with coworkers and the Acquisitions Supervisor to solve problems.  Assisted in interviewing staff applicants.   

 

LIBRARY STUDENT WORKER, SUNY Binghamton                                                                                   College Work Study

Independently opened, closed, and oversaw several intercollegiate libraries.  Located books and materials for ILL department.

TECHNOLOGY

Microsoft Word, Office, Excel, Outlook, and PowerPoint.  Wiki, Photoshop. Google Sites.  Screencasting.  Polaris, Horizon and Evergreen circulation systems.  3D printer.

 

MEMBERSHIPS & SERVICES

 

 

  • New Hampshire Library Association

  • New England Library Association

  • Copyright First Responders of New Hampshire

  • NMRT liaison for the ACRL College Libraries Section, 2013-2014

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